Privacy Policy

Last updated: August 21, 2025

Liberty Silks operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to deliver a seamless experience. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please review this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account Information: Your username, password, security questions, preferences, and settings.
  • Transaction Information: Details about items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with Us: Information included in your communications with us, such as customer support inquiries.
  • Device Information: Information about your device, browser, or network connection, including your IP address and other unique identifiers.
  • Usage Information: Data regarding your interactions with the Services, including how and when you navigate or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from You: When you create an account, use the Services, communicate with us, or provide your personal information.
  • Automatically through the Services: From your device when you use our products, services, or visit our website, including through cookies and similar technologies.
  • From Our Service Providers: When we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
  • From Our Partners or Third Parties: Including business or marketing partners who provide data to enhance our Services.

How We Use Your Personal Information

We may use your personal information for the following purposes, depending on your interaction with the Services:

  • Provide, Tailor, and Improve the Services: To fulfill our contract with you, process payments, complete orders, remember your preferences, send account-related notifications, process purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and create a personalized shopping experience, such as recommending products based on your purchases. We may also use your information to enhance and tailor the Services.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications via email, text message, or postal mail, and to display online advertisements for products or services on our Services or other websites, based on your purchases, cart activity, or other interactions with the Services.
  • Security and Fraud Prevention: To authenticate your account, ensure a secure payment and shopping experience, detect and address fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your credentials secure and should not share your username, password, or other access details.
  • Communicating with You: To provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons: To comply with applicable laws, respond to valid legal processes (e.g., requests from law enforcement or government agencies), participate in civil discovery, litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, in the following circumstances:

  • With Shopify and Service Providers: To vendors and third parties performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With Business and Marketing Partners: To provide marketing services and personalized advertisements based on your online activity with our store and other merchants or websites. These partners will use your information in accordance with their own privacy policies. Depending on your residence, you may have the right to opt out of targeted advertising.
  • With Your Consent: When you direct or request us to share information with third parties, such as for shipping products or through social media widgets or login integrations.
  • Within Our Corporate Group: With our affiliates or other entities within the Liberty Silks corporate group.
  • For Business Transactions or Legal Obligations: In connection with mergers, bankruptcies, or to comply with legal obligations (e.g., responding to subpoenas or search warrants), enforce our terms or policies, or protect the Services, our rights, or the rights of our users or others.

Relationship with Shopify

Our Services are powered by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify and third parties, potentially in countries other than your own, to support the Services. Shopify may also use data from your interactions with our store, other merchants, and Shopify itself to provide enhanced features. In such cases, Shopify is responsible for processing your personal information and handling related requests. For more details on how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. If you access these sites, review their privacy and security policies, as we are not responsible for their practices or the accuracy, completeness, or reliability of their information. Information you share on public or semi-public venues, including third-party social networking platforms, may be visible to other users of the Services or those platforms without restriction. Our inclusion of such links does not imply endorsement of their content, owners, or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@libertysilks.com to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of sharing or selling personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

While we implement robust security measures, no system is entirely secure, and we cannot guarantee perfect security. Information sent to us may not be secure during transit, so avoid using unsecure channels for sensitive or confidential information.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. Retention periods vary based on these factors.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information, subject to applicable law:

  • Right to Access/Know: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Receive a copy of your personal information or request its transfer to a third party, where applicable.
  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option in our emails. Non-promotional emails about your account or orders will still be sent.

To exercise these rights, use the options provided on the Services or contact us at info@libertysilks.com or +91-9886393464. For rights related to data processed by Shopify, visit Shopify’s Privacy Portal. We may verify your identity before processing requests, and we will respond within the time frame required by law. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization and identity verification. We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about how we process your personal information, contact us using the details below. Depending on your location, you may appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. For transfers out of the European Economic Area or the United Kingdom, we rely on mechanisms like the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on our website with a revised "Last updated" date, and we will provide notice as required by law.

Contact

For questions about our privacy practices, this Privacy Policy, or to exercise your rights, please contact us at:
Email: info@libertysilks.com
Phone: +91-9886393464
Address: Liberty Silks, 184 Commercial Street, Tasker Town, Shivaji Nagar, On top of Health & Glow, Bengaluru, KA, 560001, India